Sep 14, 2021
Mark Wilson is the President & CEO of Chime Solutions, a company that prides itself in delivering one of the best contact center solutions in the country by focusing on customer care. Chime is socially driven, unlike other outsourcing companies, giving underserved communities the opportunities they deserve with every transaction. Before it was called Chime Solutions, Mark was the CEO of Ryla Teleservices, a telecommunications company, for over ten years.
Mark joins us to share how Chime Solutions is making a difference for the underserved community by being a minority-led business. He describes the culture-first business model he applied to Chime and why it generates long-term revenue for their clients. He explains the struggles and opportunities presented to minority-led businesses. Mark also discusses the progressive changes he’s seen in his experience supporting underserved communities.
"Customers are definitely important. You gotta do what you gotta do to make sure they're satisfied and happy, but that gets done through people." - Mark Wilson
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